Our Privacy Policy

Last Updated: February 26, 2026
Effective Date: February 26, 2026

Introduction

At Doctor Water Heater, Inc. (“Company,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit doctorwaterheater.com (“Website”) or contact us for service.

This Privacy Policy applies to information collected:

• Through this Website, including contact forms and estimate request forms
• Through phone calls, emails, text messages, and other communications with our team
• When you interact with our content, services, or advertising that link to our Website

This Privacy Policy does not apply to third-party websites linked from our Website. We do not control those websites and are not responsible for their privacy practices.

By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.

Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide, including:

• Full name
• Phone number
• Email address
• Home address or service location
• Details provided through contact forms, estimate requests, phone calls, or email communications

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and operating system
• Pages visited and time spent on the Website
• Referring website or source
• Approximate geographic location based on IP address

This information helps us improve Website performance and user experience.

How We Collect Your Information

Information You Provide Directly

You provide information when you:

• Submit contact or estimate request forms
• Call or email us
• Request service or schedule an appointment

Information Collected Automatically

We collect information automatically using:

• Cookies
• Analytics tools
• Website tracking technologies

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and analyze Website traffic.

Cookies help us:

• Recognize returning visitors
• Understand user behavior
• Improve Website functionality

We may use tools such as Google Analytics to monitor Website performance.

You can disable cookies in your browser settings. However, some Website features may not function properly if cookies are disabled.

We do not use advertising retargeting or behavioral tracking to serve ads on other websites.

How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests
• Schedule appointments and coordinate service visits
• Provide water heater installation, repair, and maintenance services
• Send appointment confirmations and service communications
• Improve Website performance and user experience
• Comply with legal obligations

We do not sell your personal information.

We do not send marketing emails without your consent.

How We Share Your Information

Service Delivery

We may share your personal information with licensed technicians who require your contact and service location information to perform services.

Service Providers

We may share information with trusted vendors who help operate our Website, communications, or payment processing. These providers are required to keep your information confidential.

Legal Requirements

We may disclose information when required by law, including in response to court orders, subpoenas, or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Your New Jersey Privacy Rights

Under the New Jersey Data Privacy Act (NJDPA), effective January 15, 2025, New Jersey residents have the right to:

• Know what personal data we collect
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Obtain a portable copy of your personal data
• Opt out of data sales (we do not sell personal data)
• Opt out of targeted advertising (we do not engage in targeted advertising)
• Opt out of profiling (we do not conduct profiling)

To exercise your rights, contact us using the information below. We will respond within 45 days as required by law.

If your request is denied, you may submit an appeal by contacting us and including “Privacy Appeal” in your message.

Your California Privacy Rights

Under California Civil Code Section 1798.83, California residents may request information about disclosure of personal information for direct marketing purposes.

To submit a request, please contact us using the contact information below.

Children’s Privacy

Our Website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe such information has been collected, please contact us immediately.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, the Last Updated date at the top of this page will be revised.

We encourage you to review this page regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Doctor Water Heater, Inc.
PO Box 925, Denville, NJ 07834
Phone: 1 (800) 275-8433
Email: in**@***************er.com
Website: doctorwaterheater.com

Thank you for visiting our Website.